Terms of Service
These terms apply to transfer bookings made through Ridoza VIP Transfer and to the use of this site. By completing a booking you accept them. Please read them carefully.
1. Who we are and what we provide
Service provider: P2PTRANSFER LTD (company no. 14995238), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We organise and perform private (VIP) passenger transfers in Türkiye: airport, hotel, city and intercity. Transfers are carried out by our contracted drivers and fleet partners; we remain your point of contact for the booking.
2. Booking and confirmation
- A booking is confirmed when the payment step is completed and we send you a confirmation (e-ticket) by e-mail and/or WhatsApp.
- You are responsible for giving correct details: name, phone, pick-up and drop-off address, date and time, flight number, number of passengers and bags, and child seats. We are not liable for delays or extra costs caused by wrong or missing information.
- The person making the booking must be 18 or over.
- Vehicle photos on the site are examples; you are assigned a vehicle of the class you booked.
3. Prices and payment
- The price shown on the payment page is final and fixed for the chosen route, vehicle and number of passengers; there are no hidden charges. If the route, stops or number of passengers change after booking, the price is recalculated.
- Child and baby seats are provided on request for €5 per seat; the fee is shown separately on the payment page.
- Payment is by card (via Stripe's secure payment page) or, for eligible bookings, in cash to the driver at the end of the transfer. A deposit may be required for cash bookings.
- Your card details are not stored in our system.
4. Changes
- Changes to date, time, address or passengers more than 12 hours before the transfer are free of charge (a new price applies if the route changes).
- Changes 1–12 hours before the transfer may be possible, subject to availability, for a surcharge of 40% of the transfer price.
- No changes can be made less than 1 hour before the transfer.
- If your flight is delayed or lands early, there is no extra charge; we track the flight and update the pick-up time. This requires a correct flight number.
5. Cancellation and refunds (bookings made directly with us)
- Cancellations made more than 12 hours before the transfer receive a full refund.
- For cancellations made less than 12 hours before the transfer and for no-shows, no refund is given. However, in documented cases of force majeure beyond your control, such as a cancelled flight, the amount paid is refunded.
- If we fail to perform the transfer for a reason on our side, we refund the full amount paid.
- Once our team approves your cancellation, we confirm it in writing (e-mail or WhatsApp). The booking is not cancelled until you receive this confirmation.
- Refunds go back to the card used for payment; depending on your bank, they may take 5–10 business days to appear.
6. Meet & greet and waiting time
- For airport pick-ups, your driver waits at the arrivals exit with a sign showing your name. We send you the driver's contact details before the transfer.
- Free waiting time: 40 minutes from landing at the airport, and 15 minutes from the booked time for hotel and address pick-ups. Waiting beyond this is subject to availability and may be charged.
- If we cannot reach you by phone or WhatsApp by the end of the waiting time and you are not at the pick-up point, the transfer is recorded as a no-show.
7. Passenger responsibilities
- No smoking in the vehicle; seat belts must be worn. The booking person is responsible for requesting suitable seats for children.
- More luggage or passengers than booked may require a larger vehicle and an extra charge; the driver may refuse a transfer that would be unsafe.
- Damage or unusual soiling caused by passengers may be charged.
- Illegal items may not be carried. The transfer may be ended in case of abusive behaviour towards the driver or other passengers.
8. Liability
- We take reasonable care to provide the service on time. We are not liable for delays caused by events beyond our control (force majeure), such as traffic, weather, road closures, decisions of public authorities or epidemics.
- Except for intent, gross negligence and liability that cannot be limited by law, our liability is limited to the price paid for the booking concerned. We do not accept liability for indirect loss, such as a missed flight, unless the delay was our fault.
- We will do our best to return items left in the vehicle but are not liable for their loss.
9. Complaints
Please send complaints as soon as possible after the transfer to service@ridoza.com with your PNR; we reply within 14 days. Consumers resident in Türkiye may also apply to Consumer Arbitration Committees and Consumer Courts within the legal monetary limits.
10. Personal data
We process your personal data as described in the Privacy Policy.
11. Governing law
These terms are governed by the laws of England and Wales. As a consumer, you keep the protection of the mandatory consumer rules of the country where you live (e.g. Türkiye) and may bring proceedings before its competent bodies.
12. Changes to these terms
We may update these terms. Your booking is governed by the terms in force on the date you made it.