NinePlus Store FAQs

Q. How To Pre-Book This Mobile?

A. Visit Our website: And Note That Its a Free Booking.

Q. What is a Launching Date and when i can exactly receive it?

A. This Phone is expected to Launch on 23rd march 2023. After pre Booking Our Phone Our executive Will Contact You via Mail or Phone Number as You provided In the Booking Details.

Q. How to download the invoice?

A. After Pre-Booked Your Order Please ChekOut Your Mail. If not received In your mail inbox Please check Spambox mail. Your order id and further information will be sent to you by mail.

Q. How to track my order?

A. You may track your order by checking the order status, then click “Track Order”, and you will see the logistics track information.

Q. Serviceable Pincode for Delivery?

A. We Shipped products Everywhere.

Q. Can I modify the address after the order is purchased?

A. After Booking Your Mobile. Once Our executive Will Contact You Regarding Your Order At That moment You can Ask him/Her To edit/Change Your Address.

Q. What to do if my parcel is lost?

A. If you feel that your parcel is lost or missing, please confirm if the courier has recently failed to contact you. If yes, the parcel will return to the warehouse, and you can contact NinePlus Customer Support for further confirmation. If not, feel free to contact NinePlus Customer Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.

Q. What should I verify before I sign for the parcel?

A. First, you should confirm the tracking information and the outer packaging, and check if there are any breakages or abnormal damage. Then, please open your parcel in front of the courier to confirm the quantity and model of merchandise and packing list. If there is anything abnormal, please contact NinePlus Customer Support.

Q. Do I need to pay customs or import charges for my order?

A. Normally, you don’t need to pay extra fees. If you encounter a situation where you are asked to pay additional fees we strongly advise you to decline the payment. If you have already paid, please keep the invoice or evidence of payment and contact NinePlus Customer Support as soon as possible.

Q. What if my parcel is returned to the warehouse?

A. Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable, it will be returned to the warehouse. Once we received your returned parcel, we will process a refund to the original account which was used to purchase the item(s). If you have any questions, please do not hesitate to contact NinePlus Customer Support.

Q. When will I receive my order?

A. All orders will be processed after successfully Launching Our Nineplus. Shipping times depend on the shipping method available in your region: General regions: 2-5 business days for delivery (Subject to stock availability) Remote regions: 5-9 business days for delivery (Subject to stock availability) (Regions are up to the distance from the shipping warehouse)

Q. Where are the shipping warehouses?

A. There are two shipping warehouses, the Bangalore warehouse, and the Mumbai warehouse. The shipping warehouse depends on the stock and distance.

Q. What should I do if my tracking has not been updated for an extended period of time?

A. We suggest contacting the logistics company for the latest status. You may also get the reason why it’s not updated. It would help you to get the information in the first place. If you need more help, don’t hesitate to contact Nineplus Customer Support.

Q. NinePlus offer customers the choice to pay with:

A. Nineplus accepts a variety of payment methods online, you can choose one of the following payment methods from PayU and PayTM: 1. Credit card issued by Visa, MasterCard, Diners, American Express 2. Debit card issued by Indian Banks 3. Unified Payment Interface (UPI)Including Google pay, Phone Pe, BHIM, Paytm, or you can add any UPI ID in PayU. 4. Easy Monthly Installments (EMI). We provide Cost EMI from time to time. 5.Net Banking 6. Wallet 7. PayTm 8. Google pay

Q. What should I do if there is a payment error?

A. Please refer to the instructions in the error message – we have tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or you could retry on the PayU checkout page or redirect to the Nineplus store to complete the payment. Common reasons for failed payments include: 1. Online transactions have not been enabled 2. Transaction has been declined by the card issuer 3. Incorrect card details have been provided 4. Insufficient card balance 5. Too many payment attempts have been made.

Q. What happens if my transaction failed but the money is debited?

A. It happens when there’s a connection error between the payment gateway and your issuing bank, the full amount will be reversed within 7-10 working days. You can try to contact your issuing bank in the meantime. Payments can fail for the following reasons:

1. You enter incorrect credit or debit card details, e.g. name on the card, card number, CVV, 3D secure PIN, and expiry date. 2. In the case of an American Express card, your transaction can fail if the PIN code of your billing address is incorrect. 3. The card details you provide are no longer valid or need to be updated. 4. Your bank is going through an outage. 5. You close or refresh the page or press backspace while the transaction is being processed by your bank. 6. The connection between PayU and your bank fails due to some technical issues and the transaction cannot be completed. 7. Your card may be blocked for online transactions. 8. Your card is not currently accepted on PayU. 9. In Nineplus Store Order Timeout, when it takes more than about 15 mins to confirm an order, the application has to time out, and the order will be canceled.

Q. Does NinePlus offer Cash on Delivery?

A. Unfortunately, Cash on Delivery is temporarily not available due to policy reasons. We will show the option with Cash on Delivery as soon as possible when it can be offered.

Q. Can I modify the address after the order is purchased?

A. Yes, you can modify the address once or cancel the order before the order is shipped, but you can only reject the order or try to request a courier change after the order is shipped. Please go to the “My Orders” page, if the button is visible, go to “Edit Address”.

Q. How to download the invoice?

A. Invoices can be downloaded after the order is shipped. Please go to the “Order Details” page, if the button is visible, go to the “Download Invoice” page.